RETURNS
How do I initiate a return or exchange?
At Colorescience, we take great pride in our reputation for quality and customer satisfaction. But we get it, not everyone loves every product they try. That's why, if for any reason, you are not completely satisfied with your purchase, we will gladl
What is your return policy?
At Colorescience, we take great pride in our reputation for quality and customer satisfaction. But we get it, not everyone loves every product they try. That’s why, if for any reason, you are not completely satisfied with your purchase, we will gladl
Are returns free?
Enjoy free returns on all eligible orders within 30 days as a perk of being a Lasting Beauty® Rewards member. If you are not a member, a return shipping fee of $7.95 will be deducted from your refund to the original form of payment. For our detailed
How do I cancel my order after it has been placed?
After placing your order, you'll be directed to the order confirmation page, where you'll have up to 30 minutes to modify or cancel your order. You can also access these options through your order confirmation email. Once this 30-minute window has pa
I received the wrong product.
If you have received the wrong product, please email our Colorescience Concierge team within 72 hours of receiving the incorrect item at [email protected].
What is your price adjustment policy?
If you purchased an item at regular price within the last 14 days and that item has since been further reduced due to a sale or promotion, you will be eligible for a price adjustment. Unfortunately, we do not conduct price adjustments for orders plac
How do I contact you?
You may contact our Colorescience Concierge team at [email protected]. We are available from 8am to 4pm Pacific, Monday through Friday.