How do I initiate a return or exchange?Updated 3 months ago
We accept returns or exchanges for eligible items within 30 days from your order shipment. Return period extended to 45 days during the Black Friday Event. For more information on our return policy, view our complete policy here.
To initiate a general return or exchange, please contact us at [email protected].
Please include the following in the email:
- Items you wish to return or exchange
- Webstore order number or the PO order number from your packing slip
- Reason for the return
- Whether the products are new or used
Please note:
- If you are not a Lasting Beauty® Rewards member, a return shipping fee of $7.95 will be deducted from your refund to the original form of payment. Join our Lasting Beauty® Rewards program today to unlock more exclusive perks—sign up here!
- All return requests must be approved by Colorescience Concierge prior to shipping the products back. Once approved, your returned package must include the provided Colorescience shipping label on the return package. Once complete, you can drop off your return or exchange package in your outgoing mailbox or at your nearest post office.
- Please note that it can take up to 10 business days to process a return or exchange. Processing times can be extended within 6 weeks of sitewide promotional periods due to high volume. Please allow up to two billing cycles for a refund to appear on your credit card statement.
- Any product adverse reactions returns do requre extra processing time and completion of data collection form to ensure compliance to regulatory requirements.
- Please do not address “Return to sender.” We would hate for your return to get lost, and you may incur a $15 fee that will be subtracted from your refund. Refunds for items returned within 30 days of the shipment date will be refunded to the original form of payment, minus any shipping costs if applicable.
- Returns on subscription replenishment orders will be subject to a restocking fee of 15% of the purchase price.
- No refunds or exchanges will be accepted on final sale items.