Once your order has shipped, you'll receive an email with tracking information. You can also track your order in the 'MY ORDERS' section of your online account. For added convenience, you can easily track your orders through our chat function under '
Standard shipping is always free with orders $75+. Lasting Beauty Rewards Insider and Elite members get free shipping on all orders. Expedited shipping options available may vary, and charges will depend on the expedited method selected.
'Fast Shipping' is available for a flat fee of $10. This option expedites the rate at which an order is delivered once shipped. Please note, this option will not accelerate the order processing time of 2-3 business days, prior to release for shipment
We currently do not offer international shipping and are unable to support shipping to APO/FPO addresses overseas. We also cannot ship to PO Boxes as UPS requires a physical address where someone can sign for the shipment. However, Colorescience prod
If your order hasn't been delivered, we apologize. Sometimes, the carrier tracking status can be incorrect and marked as delivered before your order arrives. There's a chance your order is still in transit and will arrive within a 2 to 3 day window.
In the event item/s are missing from your order, we apologize. Please notify us immediately at [email protected]. We kindly ask you to include photos with the original packaging your order was delivered in, including items that were shipped
We unconditionally guarantee our products to be free of manufacturing defects for 90 days from the date of purchase when used as directed and maintained between 35° and 105° Fahrenheit. If you feel that you have received damaged goods, please email c
Your feedback is important to us. If you wish to report a complaint, please email [email protected].
Orders shipping to P.O. boxes must be shipped via Economy Shipping (Free with orders $75+) or Priority Mail (HI & AK only). For all other shipping methods, please be sure to provide an actual street address for delivery. Orders submitted with P.O. Bo
Refused packages will be charged a Non-Delivery Fee of 15% of the value of the order. The Non-Delivery fee will be charged to the payment form selected during checkout and will be subtracted from any refund. For additional questions and concerns rega
Once delivery verification has been reported by our domestic delivery service (US Postal Service, DHL, UPS) we are unable to reship or issue refunds for packages not received. You may contact the delivery carrier and request a package forward. Please