Can I ship my order to a hotel?Updated 2 months ago

Orders shipped to hotel addresses come with additional risks and limitations that are outside of our control. 

Before placing your order, we recommend contacting the hotel directly to confirm:

• Their package acceptance policies
• Any required guest or reservation information
• Potential package handling or storage fees
• How far in advance they can accept deliveries

Please note that our standard processing time is 2–3 business days, excluding weekends and holidays. When placing your order, we recommend reviewing estimated delivery dates carefully to help ensure your package arrives during your stay. 

Once your order has shipped:

• Notify the hotel front desk that you are expecting a package 
• Monitor your tracking information for delivery updates 

Please note: delivery is considered complete once the carrier marks the package as delivered to the hotel’s front desk, concierge, mail room, or designated receiving area.

Colorescience is not responsible for or able to guarantee delivery of shipments sent to hotel addresses. If a guest departs prior to package arrival, or if the hotel is unable to locate, accept, or release the package, we are unable to issue refunds or replacements for the order.