ID.ME

Referrals

Hi! We are happy to help you. You can always reach us at concierge@colorescience.com.

Please provide us with your inquiry and our Concierge Team will reach out to you. We look forward to assisting you soon.

Colorescience

OFFERS

My Sunforgettable® brush is not working.

Why are the expiration dates on only some Colorescience products?

I'm looking for a product I've used for years, have you changed the name?

My product packaging looks different from the last time I ordered. Is it the same product?

What sets Colorescience apart from other mineral makeup?

What type of coverage does your natural finish pressed foundation provide?

Does Sunforgettable SPF 30 and 50 meet all the new requirements laid out by the FDA?

What is the difference between the SPF 30 and SPF 50 Sunforgettable® brush?

Why were some of your product refills discontinued?

Is Colorescience sunscreen safe?

Does Colorescience contain Parabens?

Are Colorescience products Vegan?

Does Colorescience do animal testing?

Are Colorescience products safe to use while pregnant?

Why does the Colorescience product I bought have different ingredients from what's listed on your website?

I found Colorescience products for sale on other websites. Is it safe to buy from them?

My order did not include free samples

Why did prices increase on certain products recently?

Do you offer free samples?

PRODUCTS

What are the benefits of the Subscription program?

How do I manage my subscription shipments?

What if I would like to ship my subscription order now instead of waiting until the next scheduled date?

How do I update my credit card information for my subscription?

How do I cancel my subscription?

What if my subscription order is placed during a sitewide sale? Will I receive the better sale price?

What if I gave the wrong shipping address or I'm not going to be where my subscription is normally shipped?

Can I return my subscription replenishment order?

Can I use Shop Pay Installments to complete my subscription order?

SUBSCRIPTIONS

How do I initiate a return or exchange?

What is your return policy?

Are returns free?

How do I cancel my order after it has been placed?

I received the wrong product.

What is your price adjustment policy?

How do I contact you?

RETURNS

How do I create an account?

I haven't receive my code.

Where can I see my order history?

Why has the login experience changed?

MY ACCOUNT

What are my payment options?

Do I have to pay sales tax?

I have a question about my invoice.

I need a copy of my invoice.

When will my credit card be charged?

Can I use a discount code with ApplePay or PayPal?

How does Shop Pay Installments work?

What should I do if I placed my order with Apple Pay or Paypal, but my address is incorrect?

BILLING & PAYMENT

How do I purchase a gift card?

Can gift cards and discounts be used in the same purchase?

How do I redeem a gift card at checkout?

Can more than one gift card be used towards a purchase?

Can gift cards be reloaded?

Are gift cards redeemable in-person at a dermatologist’s office?

Do gift cards expire?

Will I be able to check the balance of my gift card?

Do gift card purchases qualify for free samples?

Do shipping fees apply when purchasing gift cards?

What items can I purchase with a gift card?

Can gift card be used on multiple orders?

Do gift cards qualify for discounts and gift with purchase?

Can you earn Lasting Beauty Rewards points through a purchase of a gift card?

Can you earn Lasting Beauty Rewards points by redeeming a gift card?

Can gift cards be purchased using Shop Pay Installments?

Who should I contact if I have issues with my gift card?

GIFT CARDS

How do I track my order?

What are my shipping charges?

What is 'Fast Shipping'?

Do you ship internationally?

My order never arrived.

An item is missing from my shipment.

I received damaged goods.

How do I report a complaint?

Can you ship to my P.O. Box address?

What should I do if my package was marked “refused" or "return to sender”?

What if I gave the wrong shipping address for my order?

SHIPMENT & DELIVERY

What's new with Lasting Beauty® Rewards?

How does Lasting Beauty® Rewards work?

What is the difference between tier levels?

How do I move from one tier to the next?

What happened to my existing rewards points?

Will I still earn the same amount of points on purchases?

Can I redeem my points the same way as I did in the old program?

Can I still use my points toward purchases online and in Colorescience skin health professional offices?

I just made a purchase and I'm not seeing my points reflected in my Lasting Beauty® Rewards account. Why not?

Program Overview

How do I register to join?

Why do I have to provide my birthdate?

Who is eligible to join Lasting Beauty Rewards?

Joining Lasting Beauty Rewards

How do I advance to 'GOLD' and 'PLATINUM' status?

I just reached a new tier level. How do long can I enjoy my new benefits?

I've reached 'PLATINUM' status, have I reached the max tier and perks?

Tier Status

How can I earn points?

How many points will I earn on my purchases?

Do my points expire?

I purchase Colorescience product at my dermatologist's office. Can I still earn points?

Do all Colorescience skin health professionals participate in the Lasting Beauty® Rewards program?

I just made a purchase and I don't see the points reflected in my account. What should I do?

How do I earn bonus points on my in-office purchases?

Earning Points

How do I redeem my points?

What if my skin health professional office does not offer the item I am looking for and I have already redeemed my points for an in-office coupon?

When I redeem my points for a free product, when will I receive the product?

Redeeming Points

What's the difference between a digital coupon and an in-office coupon and why do they have different point values?

Can I use more than one Lasting Beauty® Rewards coupon on my purchase?

Can I use an in-office coupon toward my online purchase?

Rewards & Coupons

What activities can I complete to earn points?

How can I see what products I previously reviewed in the 'MY REWARDS' account section?

I completed an eligible activity but I don't see the points reflected in my account. What do I do?

Activities

Where can I access my Lasting Beauty® Rewards account?

I have multiple email addresses and have points associated with more than one, how do I combine them?

Account Management

REWARDS

Who qualifies for the frontline worker discount?

How do I receive the frontline worker discount?

My discount isn't applying.

I am unable to verify my frontline worker ID through ID.me, what should I do?

Can I share the discount with friends and family?

Can I use the ID.me discount more than once?

Can I combine my frontline worker discount with other promotions?

What happens to my personal information when entered into ID.me?

What if I am a frontline worker and have already verified through ID.me? Do I need to create another account?

What products are eligible for the frontline worker discount?

Does the discount work with subscription orders?

Can I get the 15% discount without going through the ID.me verification process?